Recently I went on a flying trip to Melbourne and managed 50 mins shopping time in the city.
I quickly checked out the new Zara store.
Ps. that is not me, I don't do heels!
Then decided to jeans shop in another store.
Well, I bought 2 pairs, very quickly and as I left the store the security machine beeped. I went back in and the sales lady told me it was fine.
So off I went on my merry way.
Not me either, be real people, I have had 3 children!
A bit more shopping, earrings, bling bracelets and new handbag, I was on a roll.
Fast forward a few days later. I went to put on my new jeans and there in front of me was the jolly magnetic security tag.
I could have cried.
So I rang the store and explained I was 4 hours away, what could they do to help me.
Unfortunately not a lot.
So, being a good resourceful country girl. I used my local network and arranged for one of the girls from the netball club who was going to a town with one of these stores to a sheep show to take the jeans and get the tag removed.
So far, all good.
Then, I was telling a friend of mine about the saga, the same one who motivated me to get running again, see here.
Unbeknownst to me she emailed the company and suggested they get their retail act together and show some customer service. Before I knew it, the regional manager was on the phone to find a solution. He ended up sending a new pair of jeans, overnight, and providing a prepaid return bag.
How impressive!
I bet the manager of the store will be a little more helpful in future. And my netball friend will have to think of another excuse for her husband as to why she needs to go shopping!
As for me, I will be checking those security tags, very carefully.
And, doing some more running, after all that effort, they feel a little ahem... firm.
